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Our Newsletter


Shipping & Returns

Return Policy

At Kitchen Equipped, we take great pride in the quality and craftsmanship of our products. If, within 10 days, you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value.

The following policies apply to all returns:

  • An original receipt or gift receipt is required for all returns.
  • Returns with the original purchase receipt will be exchanged or refunded in the original tender.
  • Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
  • We cannot accept returns of personalized or monogrammed merchandise or direct-ship or special-order items except when due to defect.

How to Return an Item:

To return or exchange an item, complete the Return Form attached to the invoice or gift receipt that accompanied your Kitchen Equipped merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:

KITCHEN EQUIPPED
5434 ROYALMOUNT 
MONTREAL, QUEBEC 
H4P 1H7


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.